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Shipping, Returns & Repairs.
Shipping & Delivery
Apple uses the best carriers in the business to make sure your order gets to you on time. Learn more about shipping times, methods, costs, and carriers.
Please allowed us to process your order within 1-3 days after transaction. Orders could be delivered to most locations within 5-7 days working after the parcels left our warehouse.
Estimated Shipping time:
US, Europe, Middle East: 5-7 working days
Asia, Australia: 3-5 working days
S. America: 14-30 working days
Everywhere else: 14-30 working days
We cannot guarantee that you will not be charged any custom taxes or duties as we have no control over these charges. We cannot tell what the cost would be as custom policies and import duties vary widely from country to country.
Any customs or import duties must be paid by the recipient of the parcel.
Please check through via local custom office for the charges before ordering if necessary.
If you are not completely satisfied with your purchase, you may be eligible to return the item for a refund. There are a few important things to keep in mind when returning a product (not purchased in volume) you purchased online from Apple.
To return an item, please visit online Self Service for assistance 24 hours a day, or call 800-908-988, Monday - Friday 9 am to 7 pm.
Returns are subject to the Apple Online Store Terms and Conditions. For eligible products, you have up to 14 calendar days from the time you receive your item(s) to initiate a return. A 25% restocking fee will be assessed for all opened items (per unit). A 15% restocking fee will be assessed on closed box returns (per unit).
Your refund will be issued after we receive your item(s) at the Apple returns center. The way your refund is processed depends on your original payment method.
For Credit Card payment, the refund will take 3 business days to your card-issuing bank. Please contact your bank to check when the refund will return to your bank account.
For Apple Store Gift Card payment, the refund will take 3 business days to sent via an Apple Store Gift Card by email
For Bank Transfer, Cheque or Cash Deposit payments, the refund will take 8 days to post to your card-issuing bank based on the bank information you have provided. If you have not provided the bank information yet, please refer to below information. Please contact your bank to check when the refund will return to your bank account. We will notify you by email when the refund has successfully posted to your bank.
Account Holder Name:
Bank Account Number:
Please note that refunds can only be remitted to a local bank account where the Bank Account Holder name is the same as the Billing Contact filled in when placing the order.